Frequently asked questions
Is delivery free?
Yes — free standard delivery on every order, no minimum spend.
How long does delivery take?
Typically 2–4 business days within Germany after dispatch.
What is your return policy?
You have a 14-day right of withdrawal. See our Refund & Return Policy.
Are the products genuine?
Yes. We are an independent retailer; all goods are genuine branded products.
Which payment methods do you accept?
All methods shown at checkout, including cards, PayPal and more.
Is there a warranty?
Yes — the statutory 2-year warranty for consumer goods in the EU applies.